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If you need to confirm, cancel or reschedule an appointment do not message your dental provider. Please call the clinic at 303-724-6900.

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Frequently Asked Questions (FAQ)

 

What is the PatientAccess Portal?

The PatientAccess Portal provides patients secure online access to their personal and medical information. With the PatientAccess Portal, patients are able to:

 

  • Review and verify personal, medical and insurance information
  • Verify upcoming appointments
  • View past appointments (great for students needing appointment confirmations for school)
  • Keep your whole family’s information all in one place
  • Communicate electronically with your dental team

How do I change/cancel my appointment?

If you need to change or cancel your appointment, please call your clinic at the number below:

 

  • Adolescent Clinic: (303) 724-TEEN(8336)
  • CU Dental Team Care Clinics: (303) 724-CARE(2273)
  • Faculty Practice: (303) 724-5505
  • General Practice Residency: (303) 724-6941
  • Graduate Periodontics: (303) 724-7009
  • Heroes Clinic: (303) 724-2VET(2838)
  • Oral Surgery: (303) 724-6957
  • Orthodontics Clinic: (303) 724-7002

 

Is there a fee to use the PatientAccess Portal?

No. The PatientAccess Portal is a free service offered to our patients.

How do I create an account?

Step 1: Make sure your clinic has entered your information into the system including your name, email, birth date and Social Security Number. This most likely has already been done for you when you visited your clinic. This is entered for you in order to keep your information private.

Step 2: Select "Create New Account" on the PatientAccess Portal home page.

Step 3: Create an account by entering your date of birth, first or preferred name and email address, and then click “Send Email.”

Step 4: Check your email for a link to our secure site where you can create your username and password. (NOTE: If you do not see the email, please check your spam box.)

Step 5: Once you have created your username and password, you will be able to access your account.

Why can’t I create an account?

In order to register for an account, you must be an existing patient at the CU School of Dental Medicine, and we must have your current information on file. If you aren’t able to create an account, please contact us at 303-724-6900 to verify we have your information on file. If we do not have you in our system, you will be able to provide your information at your next appointment.

How do I know if I have an active account?

You can verify if you have an account by choosing "Forgot Username/Password" on the login page. Once you enter your information the system will let you know if you have an account on file. If you have any concerns please call the clinic.

I forgot my username or password. What should I do?

Select “Forgot Username/Password” in the sign-in box and enter your date of birth, first or preferred name and email address. Then click “Send Email.” You will receive an email that will allow you the reset your username or password.

Some of my personal information is not correct or is incomplete. How do I update my information?

Select the “Personal Information” page and click the “Make as Incorrect” option in the green box under the information that is not accurate. This will alert our staff that your information is not correct, and they will ask you for your updated information at your next appointment.

If you accidently click the “Mark as Incorrect” option, you can click the click the “Mark as Correct” option in the red box and your information will not be flagged as incorrect.

How do I view information for my spouse and/or children?

If you are listed as a responsible person on your spouse or child's account, you will be able to view their account from a drop down list once you are logged in. Please call the clinic for more information.

How do I change my security questions?

Select the “Personal Information” page, then select the “Change Security Questions and Answers” option from the side navigation to update your information.

How do I send a message to my dental provider?

Select the “Messages” page, and click “Compose Message” to electronically send a message. Click the “Recipients” option to find your dentist’s name.

Please DO NOT use this service to send questions or to change/cancel your appointment. For appointment scheduling needs, please call your clinic at the number below:

 

  • Adolescent Clinic: (303) 724-TEEN(8336)
  • CU Dental Team Care Clinics: (303) 724-CARE(2273)
  • Faculty Practice: (303) 724-5505
  • General Practice Residency: (303) 724-6941
  • Graduate Periodontics: (303) 724-7009
  • Heroes Clinic: (303) 724-2VET(2838)
  • Oral Surgery: (303) 724-6957
  • Orthodontics Clinic: (303) 724-7002

 

If I send a message to my dental provider, when can I expect a reply?

Our dental providers have different schedules, but you can expect a reply within 24 - 48 hours of your message being sent.

If I send a message to my dentist, how will I know when my dental provider has replied?

You will need to log into the PatientAccess Portal to see if your dental provider has replied to your message.

Who do I contact if I have additional questions?

If you have questions about the PatientAccess Portal, please contact us at 303-724-6900.

School Hours:

Monday – Friday, 8 a.m. to 5 p.m. MST

These times do not include holidays.  Please contact the clinic for more information.

After Hours:

In case of a dental emergency call: 720-848-0000. If you are having a medical emergency please call 911.

PLEASE DO NOT USE PATIENTACCESS TO MESSAGE PROVIDER ABOUT AN EMERGENCY.